Refund & Returns

Welcome to Spritznook! We are committed to providing high-quality bathroom products. If you are not completely satisfied with your purchase, our return policy is designed to ensure a fair and transparent process.

I. Return and Refund Eligibility

Standard Products: You have the right to return the product within 14 days of receipt. Returned items must be in their original condition: unused, in their original packaging, and with all tags/accessories intact.

Customized Products: Please note that personalized or made-to-order products are not eligible for the statutory 14-day return policy. We do not accept returns or exchanges for customized products unless they are defective or do not match the design you confirmed.

II. Return Process

Contact Us: Please email our customer service team at chromesthete@spritznook.com with your order number and reason for return.

Return Authorization: Our team will provide return authorization and a return address.

Return Address: Unit B, Paycocke Road, Basildon, Essex, SS14 3EL

Shipping Costs: Unless the product is defective or the wrong item was sent, return shipping costs are borne by the customer.

III. Refund Processing

After receiving and inspecting your return, we will notify you whether your refund request has been approved.

Approved refunds will be processed within 3-5 days and automatically credited back to your original payment method (Credit/Debit Card).

IV. Order Cancellation

Cancellation Deadline: You can apply for a full refund within 24 hours of placing your order.

After Shipment: Orders cannot be cancelled if they have entered the production or shipment stage. You must follow the standard return process after receiving the goods.

V. Damaged or Defective Goods

If your goods arrive damaged or defective, please contact us within 72 hours of receiving them.

Please provide clear photos of the damage and the shipping label. We will arrange a replacement or full refund immediately, at no additional cost to you.

RAMIREZ PRODUCTS LTD reserves the right to update this policy in accordance with UK consumer protection laws. For further assistance, please contact chromesthete@spritznook.com.