FAQ Page

Welcome to the Spritznook FAQ page. We are committed to providing you with an exceptional shopping experience and high-quality bathroom products. If you cannot find the answer to your question here, please feel free to contact our customer service team using the contact information at the bottom of this page.

1. Orders & Accounts

Q1.1: How do I place an order?

You can browse our website, add your desired products to your cart, and then complete your order by following the checkout process. You can shop as a guest or register an account for easier management of your order history and shipping address.

Q1.2: Do I need to register an account to shop?

No. You can choose to checkout as a guest. However, registering an account will provide you with more convenience, such as viewing your order history, saving your shipping address and payment information, and completing checkout faster.

Q1.3: How do I check my order status?

If you have registered an account, you can log in to your Spritznook account and check the order status on the “My Orders” page. If you shopped as a guest, you can check the order status via the link in your order confirmation email or by contacting our customer service team.

Q1.4: Can I modify or cancel my order after placing it?

We will process your order as soon as possible after receiving it. If you need to modify or cancel your order, please contact our customer service team immediately. If your order has not yet shipped, we may assist you with the modification or cancellation. Once the order has shipped, we will not be able to modify or cancel it, and you will need to follow our return policy.

2. Payment and Security

Q2.1: What payment methods does Spritznook accept?

We accept a variety of major payment methods, including credit and debit cards such as Visa, Mastercard, and American Express. All payments are processed through the secure Stripe payment gateway.

Q2.2: Is my payment information secure?

Yes, your payment security is our top priority. Spritznook uses Stripe, a leading global payment processor. All payment transactions are protected with industry-standard TLS encryption. Your sensitive payment card information is not stored on our servers but is processed directly by Stripe. Stripe complies with PCI DSS Level 1 standards and uses an advanced fraud detection system (Stripe Radar) to protect your transaction security. Please see our Payment Security Terms for details.

Q2.3: Why was my payment rejected?

Payment rejection can occur for many reasons, such as incorrect card information, insufficient funds, bank transaction rejection, or fraud detection system blocking. Please check your card information for accuracy and contact your bank or payment service provider for more information. You can also try using other payment methods.

3. Delivery and Shipping Costs

Q3.1: What is Spritznook’s delivery area?

We currently ship to customers in Europe.

Q3.2: How much is the shipping cost?

Shipping costs will be automatically calculated and displayed at checkout based on your order total, product weight, and delivery address.

Q3.3: How long will it take to receive my order?

Please note: As this is direct shipping from the UK, it will be shipped in 1-2 days, and the estimated delivery time is 4-7 business days. Please note that these times are estimates only and may be delayed due to holidays or unforeseen circumstances. You will receive an email with tracking information after your order has shipped.

Q3.4: How do I track my order?

After your order ships, you will receive an email with a tracking number and a tracking link. You can click the link to check your package status.

4. Returns, Refunds, and Exchanges

Q4.1: What is Spritznook’s return policy?

You have the right to cancel your order and return the product within 14 days of receiving it, without giving a reason. The product must be in its original condition, unused, and with all original packaging.

Q4.2: How do I apply for a return or exchange?

Please contact our customer service team via email within 14 days of receiving the product, stating your order number and the reason for the return/exchange. We will guide you through the return process. You will be responsible for the direct costs of returning the product.If the return is due to a product defect, we will cover the return shipping costs.

Q4.3: How long will it take to receive my refund?

After receiving the returned product and confirming that it meets the return conditions, we will process your refund within 3-5 days. The refund will be returned to your original payment method.

Q4.4: What if the product I received is defective or damaged? If your product is defective, damaged, or does not match the description, please contact our customer service team immediately within 14 days of receiving the product, providing your order number and relevant photos.

5. Product Information

Q5.1: Are Spritznook’s product Materials safe?

Yes, we are committed to providing high-quality and safe products. All Spritznook products undergo rigorous quality control. We list all Materials information in detail on the product page and packaging.

Q5.2: How do I choose the right bathroom products for me?

Detailed product descriptions and usage guidelines are available on our website. If you need personalized advice, please feel free to contact our customer service team; we will be happy to assist you.

6. Customer Service

Q6.1: How do I contact Spritznook customer service?

You can contact our customer service team through the following methods:

• Email: chromesthete@spritznook.com

Company: RAMIREZ PRODUCTS LTD

Registration Number: 11942286

Address: 129 Station Road, London, England, NW4 4NJ

Tel: 442082008588

Warehouse address: Unit B, Paycocke Road, Basildon, Essex, SS14 3EL