Privacy Policy

Spritznook (hereinafter referred to as “we” or “the Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, process, and protect your personal information when you visit and use our website, purchase our products, or interact with us. We understand the importance of your personal information and will strive to maintain your trust.

Information We Collect

We may collect the following types of personal information:

Identification and Contact Information: Such as your name, email address, mailing address, and phone number.

Transaction Information: Such as the products you purchase, order details, and shipping information.

Payment Information: When you make a purchase, we collect information related to payment, but sensitive payment card data (such as complete credit card numbers) is processed directly by our third-party payment processors and is not stored by us.

Technology and Usage Information: Such as your IP address, browser type, operating system, access time, browsing history, referral sources, and how you interact with our website.

Marketing and Communication Preferences: Your preferences for receiving our marketing communications.

How We Use Your Information

We collect your information primarily for the following purposes:

Providing and Managing Services: Processing your orders, managing your account, providing customer support, and sending service notifications.

Improving Products and Services: Analyzing user behavior and preferences to optimize our website, products, and services.

Marketing and Promotion: Sending you marketing information about our products, promotions, and news, with your consent.

Security and Fraud Prevention: Protecting our website, users, and business from fraud and other illegal activities.

Legal Compliance: Complying with applicable legal and regulatory requirements, such as tax and accounting obligations.

Payment Processing

To ensure the security and convenience of your payments, Spritznook uses Stripe as our primary payment processing service provider. When you make a purchase through our website, your payment information is submitted directly to Stripe for processing. This means:

We do not directly store your payment card information: Sensitive payment data such as your credit or debit card number, expiration date, and security code are encrypted and processed directly on Stripe’s secure servers. We only receive payment confirmation from Stripe to complete your order.

Stripe’s Privacy Policy: Stripe’s processing of your payment information is governed by its own privacy policy. We strongly recommend that you review Stripe’s privacy policy for more details. Stripe adheres to the highest industry security standards, including the Payment Card Industry Data Security Standard (PCI DSS).

Information Sharing: To complete a transaction, we may share necessary transaction information with Stripe, such as your order total, billing address, and partial contact information. Stripe may use this information to verify your identity, process payments, and prevent fraud.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with third parties in the following situations:

Service Providers: We share information with third-party service providers who assist us in operating our business, such as logistics companies, marketing service providers, and IT support service providers. These service providers access your personal information only to the extent necessary to fulfill their service responsibilities and are contractually bound to protect your information.

Legal Requirements: We may disclose your information when required by law or in response to valid legal proceedings, such as a court order or subpoena.

Business Transfer: In business transactions such as mergers, acquisitions, asset sales, or bankruptcy, your personal information may be transferred as part of the assets.

Data Retention

We retain your personal information only for the time necessary to achieve the purposes for which it was collected, unless required by law or permitted for a longer retention period. Data retention periods depend on the nature of the data, the purpose of collection, and legal, accounting, or reporting requirements. The following are retention policies for key data types:

Account Information: Your account information (such as name, email, and address) will be retained until you voluntarily cancel your account or the account remains inactive for an extended period. Typically, if an account has not been active for 3 consecutive years, we may contact you and consider closing the account, at which time the relevant personal information will be anonymized or deleted.

Transaction Data: Transaction data related to your product purchases (such as order details and payment records) will be retained in accordance with applicable tax, accounting, and consumer protection laws and regulations. Typically, this data will be retained for 7 years to meet audit and legal compliance requirements.

Customer Service Communication Records: Records of your communications with our customer service team (such as emails and chat logs) will be retained for 2 years so that we can track service history, improve customer support, and resolve potential disputes.

Marketing Preference Data: Your marketing preferences and subscription status will be retained until you unsubscribe or withdraw your consent. Once you unsubscribe, we will stop sending you marketing messages.

Technology and Usage Data: Anonymized or pseudonymous technology and usage data collected through cookies and similar technologies are typically retained for 1 year for website analytics and performance optimization.

After the retention period ends, your personal information will be securely deleted, anonymized, or aggregated to make it impossible to identify you.

Your Rights

You may have the following rights under applicable data protection laws:

Right of Access: You have the right to obtain a copy of the personal information we hold about you.

Right of Correction: You have the right to request that we correct inaccurate or incomplete personal information.

Right of Erasure: In certain circumstances, you have the right to request that we delete your personal information (“Right to be forgotten”).

Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal information.

Data Portability Right: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

Right to Object: You have the right to object to our processing of your personal information for legitimate interests or direct marketing purposes.

Right to Withdraw Consent: If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time.

To exercise the above rights, please contact us using the contact information provided at the end of this policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our data processing practices or legal requirements. We will post the updated policy on this page and revise the “Effective Date”. We recommend that you review this policy periodically for the latest information.

If you have any questions or concerns about this Privacy Policy, or wish to exercise your data protection rights, please contact us as follows:

Email: chromesthete@spritznook.com

Company Name: RAMIREZ PRODUCTS LTD

Registration Number: 11942286

Registered Address: 129 Station Road, London, England, NW4 4NJ

Tel: +44 2082008588